Check in was easy and we were allowed in early. Pillows were amazing. The good stops there. The room was boiling hot, had a drain smell, had not been properly cleaned in ages( see photos of cobwebs), broken window handles, broken (loose off the wall) socket, stains, dust, stained mattress, dirty kettle, dirty ironing board. Four star hotel apparently but the only toiletries provided were hand soap and shower gel, also there is no safe! Two sticks of instant coffee provided. Almost unbelievable considering the price. Overpriced and not worth it.