2/10 Terrible
Jennifer
Business traveller
15 Feb 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed for work and although the hotel was excellent in terms of staff, room and facilities, my experience was awful.
The first room I was allocated was next to the lift shafts on the 8th floor. The noise kept me awake all night. It was like torture; I’d just nod off and then be woken again. The lift the ran constantly from 6:30am.
The staff were brilliant and moved me to another room. However, this room was an adjoining room and the person next to me had the TV on loud until late, the TV in my room didn’t work and I also had no internet so had to hotspot my phone to work. The tap in the bathroom didn’t work properly.
I was moved to an another room for my third evening at the hotel. This room was two rooms from the lift shaft and despite being assured that this room would be quiet, it was not and I was awake for hours during the night again.
I will not be using this hotel again and certainly would not recommend it.