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4.2 out of 5

"Our room was very outdated and could hear everything from other rooms " More

By a verified traveller on Fri 03 May 2024

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Hotel Description

Aquarius on the Beach places you steps from Strand Park and within a 20-minute stroll of Castle Hill. Highlights at this beach hotel include an outdoor swimming pool, and in-room kitchenettes and balconies.

This smoke-free hotel offers free WiFi in public areas, a business center, and a terrace. Additionally, you'll find laundry facilities, a garden, and dry cleaning/laundry services. There's also the convenience of free self parking.

With a stay at this 4-star North Ward hotel, you'll be 1.8 km (1.1 mi) from Magnetic Island Ferry Terminal and 3.2 km (2 mi) from Queensland Country Bank Stadium.

Bay View Studio Units

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$143* Per night/room 9 May - 10 May

Executive Deluxe Superior View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Horizon View Studio Units

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Deluxe Beach View Floors 1 - 3

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Deluxe Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Deluxe Corner Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Aquarius on the Beach ratings based on 448 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Aquarius on the Beach

Everyone (218) Couples (149) Family (55)
3 out of 5
Our room was very outdated and could hear everything from other rooms

Posted by on 3 May 2024

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Comment from Hotel Management

3 May 2024 by GM

Thanks for staying with us. We appreciate your feedback! We are sorry to learn you were disappointed with your stay. Unfortunately, you were allocated one of the few rooms overdue for renovation. The Aquarius on the Beach is a “Strata-titled” complex, meaning that all units are individually owned. We are working with the owners to get these up to standard as soon as possible.

5 out of 5
Staff are very helpful, the Front Manager, Jen, in particular. The complex has a pleasant aspect and dining & shops within walking distance. Will stay again.

Posted by on 1 May 2024

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Comment from Hotel Management

3 May 2024 by GM

Thanks for staying with us. We appreciate your feedback! We are pleased to hear you enjoyed your stay.

5 out of 5
In the Heart of Townsville Strand district

Posted by on 29 Apr. 2024

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Comment from Hotel Management

3 May 2024 by GM

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Great venue and great service.

Posted by on 29 Apr. 2024

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Comment from Hotel Management

3 May 2024 by GM

Thanks for staying with us. We appreciate your feedback! We are pleased to hear you enjoyed your stay.

4 out of 5
Great view. Bath room is a bit tired

Posted by on 28 Apr. 2024

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Comment from Hotel Management

3 May 2024 by GM

Thanks for staying with us. We appreciate your feedback! Aquarius on the Beach is a “Strata-titled” complex, meaning that all units are individually owned. We are working with the owner to get the bathroom renovated as soon as possible.

1 out of 5
We stayed at this hotel a couple of times a few years ago and it was fabulous. Things have changed. The property advertised on Wotif vs the actual property are completely different. The photos on Wotif do not reflect the actual room we stayed in at all. Kitchenette was a microwave on a tacky bedside table - no sink apart from in the bathroom. The bathroom was dirty, cracked tiles and sink - inadequate ventilation. The carpet was terribly worn and felt dirty under foot. The photo on Wotif showed clean white tiles. There was a door to the next room - we could hear the TV all night (watching news at 3am). The walkway from the elevator to our room had the carpet ripped up and was bare dusty concrete. The fittings in the room were cheap and nasty. We will definitely not stay here again.

Posted by on 27 Apr. 2024

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Comment from Hotel Management

3 May 2024 by GM

Thanks for staying with us. We appreciate your feedback! We are sorry to learn you were disappointed with your stay. Unfortunately, you were allocated one of the few rooms overdue for renovation. The Aquarius on the Beach is a “Strata-titled” complex, meaning that all units are individually owned. We are working with the owners to get these up to standard as soon as possible. Regarding the carpet in the Hallway, there was a vandalism incident that flooded 3 floors and carpet had to be removed. We are waiting for the insurance to go ahead for replacing the carpet.

5 out of 5
Very happy with our stay at the Aquarius. Looking forward to next time.

Posted by , from Townsville on 26 Apr. 2024

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Comment from Hotel Management

3 May 2024 by GM

Thanks for staying with us. We appreciate your feedback! We are pleased to hear you enjoyed your stay.

3 out of 5

Posted by on 22 Apr. 2024

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Comment from Hotel Management

23 Apr. 2024 by GM

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 12 Apr. 2024

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Comment from Hotel Management

23 Apr. 2024 by GM

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Always love the aquarius close to everthing

Posted by on 6 Apr. 2024

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Comment from Hotel Management

10 Apr. 2024 by GM

Thanks for staying with us. We appreciate your feedback and pleased to hear you enjoyed your stay again!

About the Aquarius on the Beach

Location 75 The Strand, North Ward, QLD 4810

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. An outdoor pool, a terrace, and a vending machine are also featured at Aquarius on the Beach. Limited free parking is available on a first-come, first-served basis. This 4-star Townsville hotel is smoke free.

  • 130 guestrooms or units
  • 13 levels
  • Built in 1972
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Townsville Station (3.3 km / 2 mi)
  • Parking: Free self parking

Room Amenities

Aquarius on the Beach offers 130 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries. 40-inch LCD televisions come with digital channels.

  • In-room kitchenette
  • Private balcony
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Electric kettle
  • Kitchenware
  • Shower
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 8:00 AM - 6:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 8:00 AM - 6:00 PM
Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed

Policies

WiFi is limited to 250 MB of data per guestroom, per day. Fees apply for additional usage.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No lifts
  • Noise-free rooms not guaranteed
  • Debit cards
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay
  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aquarius on the Beach Hotel
  • Aquarius Beach Hotel Townsville
  • Aquarius Beach Townsville
  • Aquarius On The Beach Hotel Townsville
  • Aquarius Beach Hotel North Ward
  • Aquarius Beach North Ward
  • Aquarius on the Beach North Ward
  • Aquarius on the Beach Hotel North Ward

You should know

  • Pool access available from 6 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.