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Madison Plaza Townsville puts you in the heart of Townsville, connected to a shopping center and within a 20-minute stroll of Catholic Diocese of Townsville and Castle Hill. Highlights at this hotel include in-room free WiFi and LCD TVs.
This smoke-free hotel offers free WiFi in public areas, luggage storage, and a television in a common area. Additionally, you'll find laundry facilities, an elevator, and a vending machine. There's also the convenience of limited parking.
Places within a 30-minute walk of this 4-star Townsville hotel include Queens Gardens and Townsville Entertainment & Convention Centre.
Madison Plaza Townsville ratings based on 439 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Madison Plaza Townsville
Everyone (189)Couples (79)Family (98)
4 out of 5
Posted by Kerri on 8 Apr. 2024
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Comment from Hotel Management
23 Apr. 2024
by Madison
We hope you enjoyed your stay and that we will see you again soonFrom all of us Madison Plaza Hotel Townsville.Thank you for choosing our Hotel.
4 out of 5
Staff were really good.
Posted by Darren on 6 Apr. 2024
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1 out of 5
Would not recommend. We stayed one night (only because we returned late and realised the sate of the room with little option to go elsewhere) and checked out early the next morning. Dirty towels left in bathroom, furniture and walls visibly dirty. Paint missing from walls, doors and skirting boards. Dirt and grime floating in base of shower. Mould under lip of sink and over the walls of the bathroom. One hook to hang 5 towels and no linen service.
On checking out, the poor girl on the desk was only in training and the manager had not shown up for her shift at the time we were there (20 minutes late). Contact details were left for a return call to discuss a possible refund for the following night, although I have tried to call the manager a number of times since, I am still waiting for said return call two days later. One of the receptionists I spoke to was rude and not interested in taking my information and instead insisted I take an email address to email the manager to ask for a return call, accused us of being rude and raising our voices when we did not agree with taking the email address.
Posted by Stefanie on 5 Apr. 2024
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5 out of 5
Amazing staff
Posted by Makka on 5 Apr. 2024
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3 out of 5
Posted by mike on 5 Apr. 2024
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3 out of 5
Posted by Priscilla on 30 Mar. 2024
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4 out of 5
Great hotel for a quick stopover. Cheap.
Very basic, no restaurant and no pool. Surrounding area very dirty with lots of drunks.
Posted by Jenny on 24 Mar. 2024
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5 out of 5
Great property for a great price in a fantastic location near the stadium. Good little eateries around. Parking offsite but not a big walk. Was on the 5th floor (top) and found the water wasn’t very hot, even on straight hot. Friends on level 2 had no issues with water temperature
Posted by Samantha, from Conway on 24 Mar. 2024
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4 out of 5
Was all ok.
Posted by Ted on 20 Mar. 2024
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3 out of 5
Nice and close to town, however very dark and small room. There was only one light in the room at the front door and it was very dull itself.
Okay place to stay for the one night for an event but wouldn’t stay to actual spend time in the room.
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi. This 4-star Townsville hotel is smoke free.
1 building
93 guestrooms or units
5 levels
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Parking (limited spaces)
Transport
Train station: Townsville Station (1.8 km / 1.1 mi)
Room Amenities
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
LCD television
DVD player
Refrigerator
Electric kettle
Cribs (surcharge)
Housekeeping (on request)
Hair dryer available
Toiletries (free)
Iron and ironing board
Desk
Climate control (air conditioning)
Free tea bags/instant coffee
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 11:00 PM. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 25.0 per day.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in is available.
Front desk opens daily at 7:00 AM
Front desk closes daily at 11:00 PM
Debit cards
Staffed front desk
Smoke detector
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are not provided with hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Food service not has not been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Nearby parking fee: AUD 15 per night (1312 ft away)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 25.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Madison Plaza Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.
Onsite parking is limited.
You bet! With amenities like laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise Madison Plaza Townsville is a hit with families.
Sure does, brekkie is served daily.
No, Madison Plaza Townsville does not offer an airport shuttle service.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
